Frequently asked questions
Everything travelers ask us about booking, fares, changes and the trip itself.
Booking
How do I get a quote?
Fill in the quote form with your route, dates and travelers, call sales at +1 (888) 322-7999, or message an agent on WhatsApp at +1 (224) 346-9633. Every request goes to a human travel agent, not an automated system.
What information should I have ready?
Your departure and destination cities, travel dates and how flexible they are, the number of adults, children and infants, and the cabin you want. Airline preferences, a budget and any limits on connections help the agent narrow things down. Passport names and dates of birth are only needed when you are ready to book.
Can I book for someone else?
Yes. You can request and book a trip for a family member, colleague or client. Give each traveler’s full name exactly as it appears on their passport, and your agent will ask for anything else the airline requires.
Can you book multi-city trips and complex routes?
Yes. Multi-city itineraries, open-jaw trips and combinations of airlines are a normal part of our work. Choose the multi-city option on the quote form, or describe the trip to an agent by phone or WhatsApp.
Do you book first class too?
Yes. Agents quote first class as well as business class. Fewer airlines and routes offer first class, so tell your agent if it is what you want and they will check which airlines sell it on your trip.
Fares and payment
Why are your fares lower than the airline’s website?
Airlines sell some business and first class fares through accredited agencies at negotiated prices they don’t publish on their own websites. We work with those fares through our partnerships with major airlines, and an agent also compares routings and connections a basic search may not show. Not every trip has a lower fare available, and your agent tells you plainly what the options are.
Are the prices on the website final?
No. Prices on the website are recent fares shown as a guide. The fare for your dates depends on the airline, route, departure city and seat availability, and your agent confirms it before you pay.
Does the quoted price include taxes and fees?
Yes. The price your agent quotes includes airline taxes and fees and any service fee from us. Optional extras that some airlines charge for, such as extra bags or certain seats, are separate, and your agent can tell you what they cost.
Is there a service fee?
Any service fee is included in the price your agent quotes, so the price you are quoted is the amount you pay for the ticket. You see the full price before you pay.
When do I pay?
When you have chosen an itinerary and fare with your agent. Your agent then takes payment by card and has the ticket issued, and you receive an airline e-ticket number.
Is my payment secure?
Paying by credit card keeps the dispute protections your card issuer gives you, and your airline e-ticket number lets you confirm the booking on the airline’s own website.
Changes and cancellations
Can I change my ticket after it is issued?
That depends on the fare rules, which come from the airline. Some fares allow changes for a fee plus any difference in fare, and some don’t allow changes at all. Your agent explains the rules before you pay and can make the change for you if your fare allows it.
Can I cancel and get a refund?
Refunds follow the airline’s fare rules. Some fares are refundable, some leave a credit for future travel, and some have no value once canceled. If flexibility matters to you, ask your agent to compare the rules of each option before you pay.
What if the airline cancels or changes my flight?
Contact us as soon as you hear about it, by phone or WhatsApp, 24/7. Your agent works with the airline on the options its rules allow, such as moving you to another flight. If an airline cancels or significantly changes a flight to or from the US and you choose not to travel, US Department of Transportation rules generally entitle you to a refund.
How do I request a change?
Call customer service at +1 (855) 955-2040, available 24/7, message us on WhatsApp at +1 (224) 346-9633, or email cs@buybusinessclass.com with the traveler’s name and booking reference. Your agent confirms any cost before making the change.
Can I fix a typo in a traveler’s name?
Tell us right away. Airline tickets can’t be transferred to another person, but airlines often allow a minor spelling correction, depending on their rules. Checking every name against the passport before you pay avoids the problem.
Travel and support
How do I reach you during my trip?
Customer service is available 24/7 at +1 (855) 955-2040, and you can also message us on WhatsApp at +1 (224) 346-9633. Have your booking reference ready so we can find your trip quickly.
How do I check in and choose seats?
You check in with the airline, on its website or app, using the airline’s confirmation code and your last name. Seat selection depends on the airline and fare; most business class fares include it, and your agent can help you request seats.
What is my baggage allowance?
Baggage allowances are set by the airline and depend on the route and fare. Business and first class usually include more checked baggage than economy, and your agent explains the allowance for your ticket before you pay.
Do I need a visa?
Passports, visas and entry rules are each traveler’s responsibility, and they change often. Check the requirements for every country on your trip, including connections, with official sources such as travel.state.gov for US citizens. Ask your agent if a connection might need a transit visa.
Can you add meal requests or special assistance?
Yes. Tell your agent about meal requests, wheelchair assistance or other needs, and they will add the request to your booking for the airline. The airline provides the service, so it is worth confirming with the airline before you fly.
About BuyBusinessClass
Is BuyBusinessClass legit?
Yes. BuyBusinessClass is IATA accredited (14531683), holds TRUE code 99910753 and is a BBB Accredited Business, rated 4.8 on Trustpilot from 1,687 reviews. Every booking comes with an airline e-ticket number you can check on the airline’s own website.
Where are you located?
Our address is 180 North Stetson Avenue, Chicago, IL 60601. Agents work by phone, WhatsApp and email, so you can reach us from anywhere, 24/7.
Who will I talk to?
A human travel agent, not a chatbot. Our team has 7+ years of experience with business and first class travel, and we have partnerships with major airlines.
What do customers say about you?
BuyBusinessClass is rated 4.8 on Trustpilot from 1,687 reviews. You can read every review on our Trustpilot profile at trustpilot.com/review/buybusinessclass.com.
What is a business class consolidator?
A travel agency that sells airline tickets at fares negotiated with the airlines, which can be lower than the fares an airline publishes on its own website. Our business class consolidator guide explains how these fares work and how to check that any consolidator is legit.
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